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This page explains the troubleshooting procedures to resolve problems you may experience while installing or using SX-DS-3000WAN.
Your PC may not support Autorun. | |
Solution | If your PC does not support Autorun, the menu will not
start
automatically even if you inserted the CD-ROM. In such a case, open My Computer and double-click the CD-ROM icon. |
When SX-PS-3200P is not displayed in the search result of
configuration utility (Quick Setup, AdminManager), you need to check the installation
status, network
environment, and status
of PC used for the configuration.
SX-PS-3200P may not be connected properly. | |
Solution | Please check the LED status of SX-PS-3200P and the Ethernet Hub SX-PS-3200P
is connected to. If the LED indicates improper status, replace the AC plug and other cables, and reboot SX-PS-3200P and the Ethernet Hub. For details on the LED status of SX-PS-3200P, refer to Parts and Functions. |
The startup of SX-PS-3200P may not have been completed. | |
Solution | It takes up to 30sec for SX-PS-3200P to get ready after it is powered on. Please wait until SX-PS-3200P becomes ready and then click the Search in the configuration utility. |
The PC running configuration utility and SX-PS-3200P may not be in the same network segment (environment without router). |
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Solution | During initial configuration, place SX-PS-3200P and a PC in the same network segment. |
The network settings for SX-PS-3200P may not be properly configured to communicate with the PC running the configuration utility. | |
Solution | If
SX-PS-3200P
has been used in another network and the settings used for that network
are still active, SX-PS-3200P will not be found by the configuration utility. Please reset SX-PS-3200P to the factory default setting and check again. Please refer to Resetting to Factory Defaults for details. |
Security software such as firewall may be interrupting the communication with SX-PS-3200P. |
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Solution | Please abort your security software. Refer to FAQ in our website (http://www.silexamerica.com/) for details on how to abort it. |
AdminManager may not have a proper setting for discovery protocol. | |
Solution | Select Option - Search using TCP/IP Protocol from the menu of AdminManager and try a search again. |
There are two ways to assign an IP address to SX-PS-3200P;
one is to Get IP address automatically from DHCP
server and the other is to Assign IP
address manually. Choose the way to assign an IP
address according to your environment.
When there is a DHCP server in the network environment. | |
Solution | You can use Get IP address
automatically from DHCP server. As SX-PS-3200P is
set by default to Get IP address
automatically, SX-PS-3200P will obtain an IP address
appropriate to your network environment from the DHCP server just by
powering up SX-PS-3200P. Refer to Resetting to Factory Defaults for details on how to reset SX-PS-3200P to the factory default settings. |
When there is no DHCP server in the network environment, or when you do not prefer getting an IP address from DHCP server. | |||||||||||||||||||||
Solution | Please Assign IP address manually.
Keep in mind of the following points regarding the IP address to assign
to SX-PS-3200P.
(Tips about the IP address)
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When a
communication error occurs while configuring IP address, you need to check the settings of the PC used for the configuration.
SX-PS-3200P may not be in the same network segment (environment without a router) as your PC. |
|
Solution | During the initial configuration, place SX-PS-3200P and the PC in the same network segment. |
If an IP address is manually assigned to the PC, the IP address of SX-PS-3200P, automatically obtained from the DHCP, may not be allowed to communicate with the IP address of the PC. (Address class or network segment may be different.) | |
Solution | Please connect
the PC and SX-PS-3200P via a cross cable or to the standalone
Ethernet Hub and see how it works. Otherwise
select Obtain an IP
address automatically at Internet Protocol (TCP/IP)
Properties of the PC. |
If SX-PS-3200P has been used in another network, it may have the settings not allowing the communication with your PC. | |
Solution | Please reset SX-PS-3200P to the factory default setting. Refer to Resetting to Factory Defaults for details. |
When you have forgotten the password set to SX-PS-3200P: | |
Solution | If you
have forgotten the password, reset SX-PS-3200P to the factory default
settings. Refer to Resetting to Factory Defaults for details. |
When you have forgotten the IP address set to SX-PS-3200P: | |
Solution | Please
print a self-diagnostic/configuration report and see the IP address described on it. Refer to Printing a Self-diagnostic/Configuration Report for details. |
The printer may not have an internal font. | |
Solution | To print a self-diagnostic/configuration
report, your printer needs to have an internal font. Make sure you are using the printer with an internal font and try printing again. |
You may be performing the wrong operation. | |
Solution | Please refer to Printing a Self-diagnostic/Configuration Report for proper operation. |
SX-PS-3200P may be malfunctioning. | |
Solution | SX-PS-3200P may not be properly
connected to the printer. Unplug SX-PS-3200P from the printer and plug it in again. Print a self-diagnostic report again and see the result. If this does not help, SX-PS-3200P may be malfunctioning. Please contact our Customer Support Center. |
When resetting SX-PS-3200P to the factory default settings: | |
Solution | Please refer to Resetting to Factory Defaults for details on how to reset. |
Printer may not be ready. | |
Solution | Check if the printer is powered on, ink cartridges and papers are properly set on the printer. |
SX-PS-3200P may not be connected properly. | |
Solution | Please check the LED status of SX-PS-3200P and the Ethernet Hub SX-PS-3200P
is connected to. If the LED indicates improper status, replace the AC plug and other cables, reboot SX-PS-3200P and then Ethernet Hub. |
The data may not be printed since there is no eject command. | |
Solution | Printing data such as text may not be printed due to
nonexistence of eject command. In such case, verify if the printer job
lump lights and push off-line button, then Eject button to eject the
data. Note: When "/f" is specified in EOJ string or EOJ string (kanji) of SX-PS-3200P, the text data without eject command will be automatically processed to print. |
The IP address may not be properly configured. | ||
Solution | First, turn off SX-PS-3200P and open the Windows Command Prompt. Ping the IP address of SX-PS-3200P.
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A printer port that is not supported by SX-PS-3200P may be set as the destination port. | |
Solution | Open
the Properties
of the printer, click the Port
tab and see which port you are using. If SX Print is being used, the port name is followed by SX Print LPR Port, SX Print IPP Port or SX Print Raw Port. If standard Windows printing is being used, it is followed by Standard TCP/IP Port or Internet Port. |
SX-PS-3200P and the PC may not be in the same network segment. | |
Solution | When the PC and SX-PS-3200P are not in the same segment, subnet mask and gateway addresses must be configured to SX-PS-3200P. Use AdminManager or the Web page to configure these addresses to SX-PS-3200P. |
SX-PS-3200P may have an IP Address automatically obtained from DHCP server. | |
Solution | If DHCP/BOOTP or RARP servers are running on the network, SX-PS-3200P will use
the IP address obtained from it rather than the one
you manually configured. To use the IP address manually configured to SX-PS-3200P and avoid having an IP address assigned automatically, clear the Use DHCP/BOOTP and Use RARP check boxes. When managing the IP address of SX-PS-3200P by DHCP server, set the DHCP server to always assign the same IP address to SX-PS-3200P. |
Printer may be handling other jobs now. | |
Solution | If you start printing while the other users are printing large size data (e.g. many pages or color pages with high resolution), the printer will be unable to accept your job until the ongoing printing is finished. If it takes too long and exceeds a certain limit of time, a timeout error will occur. In such a case, please start over again. |
10 or more jobs may have been output to the printer using the LPR protocol. | |
Solution | This error is due to the OS specification. When 10 or more jobs are continually output to the printer from PC (Windows Vista/XP) using the LPR protocol, printing will once stop for a few minutes in every 10 jobs, before printing of 11th job is started. To avoid this error, please use the port created by selecting Print with Raw mode (TCP/IP9100) in SX Print, or use the LPR port created with Windows Standard TCP/IP. |
You may not be using the printer port created with SX Print. | |
Solution | Unless the printer port created by SX Print is used, the status monitor will
not be working. Create an SX Print port and use it for printing. |
The LAN settings of your Web browser may be set to use a proxy server. | |
Solution | If your Web browser is set to
use a proxy, the Web page of SX-PS-3200P may not be accessible. Disable the use of proxy server while configuring SX-PS-3200P. |
Your may be using the OS not supporting IPv6. |
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Solution | IPv6 is not supported in Windows XP / Server 2003. If you are using Windows XP / Server 2003, please use SX-PS-3200P with IPv4. |
The IPv6 communication may be blocked by a particular software program installed on your PC. |
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Solution | The software program not allowing IPv6 communication may be
installed on your PC. Please refer to the operating manual that came
with your software program. |
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