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Q&A

This page explains the troubleshooting procedures to resolve problems you may experience while installing or using SX-DS-3000WAN.


1.Problems during the setup

2.Problems during printing

3.Others



1.Problems during the setup

The CD-ROM is inserted to the PC but the menu screen does not run automatically.

Solution If your PC does not support Autorun, the menu will not start automatically even if you inserted the CD-ROM.
In such a case, open My Computer and double-click the CD-ROM icon.


SX-PS-3200P does not show up in the search result of configuration utility.

When SX-PS-3200P is not displayed in the search result of configuration utility (Quick Setup, AdminManager), you need to check the installation status, network environment, and status of PC used for the configuration.

Solution Please check the LED status of SX-PS-3200P and the Ethernet Hub SX-PS-3200P is connected to.
If the LED indicates improper status, replace the AC plug and other cables, and reboot SX-PS-3200P and the Ethernet Hub. For details on the LED status of SX-PS-3200P, refer to Parts and Functions.

Solution It takes up to 30sec for SX-PS-3200P to get ready after it is powered on. Please wait until SX-PS-3200P becomes ready and then click the Search in the configuration utility.

Solution During initial configuration, place SX-PS-3200P and a PC in the same network segment.

Solution If SX-PS-3200P has been used in another network and the settings used for that network are still active, SX-PS-3200P will not be found by the configuration utility.
Please reset SX-PS-3200P to the factory default setting and check again. Please refer to Resetting to Factory Defaults for details.

Solution Please abort your security software. Refer to FAQ in our website (http://www.silexamerica.com/) for details on how to abort it.

Solution Select Option - Search using TCP/IP Protocol from the menu of AdminManager and try a search again.

How should I determine the way to assign an IP address to SX-PS-3200P?

There are two ways to assign an IP address to SX-PS-3200P; one is to  Get IP address automatically from DHCP server and the other is to  Assign IP address manually.   Choose the way to assign an IP address according to your environment.

Solution You can use Get IP address automatically from DHCP server.   As SX-PS-3200P is set by default to  Get IP address automatically, SX-PS-3200P will obtain an IP address appropriate to your network environment from the DHCP server just by powering up SX-PS-3200P.
Refer to Resetting to Factory Defaults for details on how to reset SX-PS-3200P to the factory default settings.

Solution Please Assign IP address manually. Keep in mind of the following points regarding the IP address to assign to SX-PS-3200P.
  • Assign an IP address unique in the network.
  • Assign an IP address that has the same address class as the PC that will use SX-PS-3200P.
    e.g. When an IP address of the PC is "192.168.20.xx", assign an address such as "192.168.20.123" that is not used by other network devices.

(Tips about the IP address)

  • An IP address is a unique number for identifying network devices.   An IP address is indicated with four numbers divided by a period (.), for example "192.168.0.1".   The integer from 0-255 is used for each number. 
  • An IP address is, depending on the number assigned, categorized to 3 classes below.
  • Numbers making up the IP address are either network numbers indicating network, or host numbers indicating each network device; each number indicates the different meaning based on the IP address class.  Each class is categorized as the following diagram which is indicating a network number as  n, and a host number as u.   An IP address with the same network number must be assigned to the network devices in the same network segment.
  • There is an address range in the IP address called the private address that could be used freely.  In the LAN environment not directly connected to the internet, an IP address is assigned within the range of the private address.
First 1 digits in IP address Class Definition of IP address
 n: network number
 u: host number
Size of the network to be used Private address
0 - 127 A n.u.u.u Large network 10.0.0.0 - 10.255.255.255
128 - 191 B n.n.u.u Mid-size network 172.16.0.0 - 172.31.255.255
192 - 223 C n.n.n.u Small network 192.168.0.0 - 192.168.255.255



Communication error occurs when configuring an IP address

When a communication error occurs while configuring IP address, you need to check the settings of the PC used for the configuration.

Solution During the initial configuration, place SX-PS-3200P and the PC in the same network segment.

Solution Please connect the PC and SX-PS-3200P via a cross cable or to the standalone Ethernet Hub and see how it works. Otherwise select Obtain an IP address automatically at Internet Protocol (TCP/IP) Properties of the PC.

Solution Please reset SX-PS-3200P to the factory default setting.  Refer to Resetting to Factory Defaults for details.


What if I forget the password?

Solution If you have forgotten the password, reset SX-PS-3200P to the factory default settings.
Refer to Resetting to Factory Defaults for details.


What if I forget the IP address?

Solution Please print a self-diagnostic/configuration report and see the IP address described on it.
Refer to Printing a Self-diagnostic/Configuration Report for details.


I cannot print a diagnostic/configuration report.

Solution To print a self-diagnostic/configuration report, your printer needs to have an internal font.
Make sure you are using the printer with an internal font and try printing again.

Solution Please refer to Printing a Self-diagnostic/Configuration Report for proper operation.


The printed diagnostic report is including NG.

Solution SX-PS-3200P may not be properly connected to the printer.
Unplug SX-PS-3200P from the printer and plug it in again. Print a self-diagnostic report again and see the result.
If this does not help, SX-PS-3200P may be malfunctioning. Please contact our 
Customer Support Center.

How can I reset SX-PS-3200P to the factory default settings?

Solution Please refer to Resetting to Factory Defaults for details on how to reset.


2.Problems during printing

Printing does not perform

Solution Check if the printer is powered on, ink cartridges and papers are properly set on the printer.

Solution Please check the LED status of SX-PS-3200P and the Ethernet Hub SX-PS-3200P is connected to.
If the LED indicates improper status, replace the AC plug and other cables, reboot SX-PS-3200P and then Ethernet Hub.

Solution Printing data such as text may not be printed due to nonexistence of eject command. In such case, verify if the printer job lump lights and push off-line button, then Eject button to eject the data.

Note:
When "/f" is specified in EOJ string or EOJ string (kanji) of SX-PS-3200P, the text data without eject command will be automatically processed to print.

Solution First, turn off SX-PS-3200P and open the Windows Command Prompt.
Ping the IP address of SX-PS-3200P.

Example of executing the ping command when the IP address of SX-PS-3200P is 192.168.20.123

Microsoft Windows [Version 6.1.7601]
(C) Copyright (c) 2009 Microsoft Corporation. All right reserved.

C:\Users\username> ping 192.168.20.123 (Press Enter)

Pinging 192.168.20.123 with 32 bytes of data:

(When there is a reply)
Reply from 192.168.0.20: bytes=32 time =1ms TTL=128
Reply from 192.168.0.20: bytes=32 time =9ms TTL=128
Reply from 192.168.0.20: bytes=32 time <1ms TTL=128
Reply from 192.168.0.20: bytes=32 time <1ms TTL=128


(When there is no reply)
Reply from 192.168.0.10 : Destination host unreachable.
Reply from 192.168.0.10 : Destination host unreachable.
Reply from 192.168.0.10 : Destination host unreachable.
Reply from 192.168.0.10 : Destination host unreachable.


If there is a reply while SX-PS-3200P is turned off, it means there is another network device using the same IP address as SX-PS-3200P. In such a case, change the IP address of either SX-PS-3200P or the other network device.


Solution Open the Properties of the printer, click the Port tab and see which port you are using.
If SX Print is being used, the port name is followed by SX Print LPR PortSX Print IPP Port or SX Print Raw Port.
If standard Windows printing is being used, it is followed by Standard TCP/IP Port or Internet Port.


Solution When the PC and SX-PS-3200P are not in the same segment, subnet mask and gateway addresses must be configured to SX-PS-3200P. Use AdminManager or the Web page to configure these addresses to SX-PS-3200P.

Solution If DHCP/BOOTP or RARP servers are running on the network, SX-PS-3200P will use the IP address obtained from it rather than the one you manually configured.
To use the IP address manually configured to SX-PS-3200P and avoid having an IP address assigned automatically, clear the Use DHCP/BOOTP and Use RARP check boxes.

When managing the IP address of SX-PS-3200P by DHCP server, set the DHCP server to always assign the same IP address to SX-PS-3200P. 


Error occurs during a printing.

Solution If you start printing while the other users are printing large size data (e.g. many pages or color pages with high resolution), the printer will be unable to accept your job until the ongoing printing is finished.  If it takes too long and exceeds a certain limit of time, a timeout error will occur.  In such a case, please start over again.


Printing stops before the print job is completed.

Solution This error is due to the OS specification. When 10 or more jobs are continually output to the printer from PC (Windows Vista/XP) using the LPR protocol, printing will once stop for a few minutes in every 10 jobs, before printing of 11th job is started.  To avoid this error, please use the port created by selecting Print with Raw mode (TCP/IP9100) in SX Print, or use the LPR port created with Windows Standard TCP/IP.


3.Others

SX Monitor status is not working.

Solution Unless the printer port created by SX Print is used, the status monitor will not be working.
Create an SX Print port and use it for printing.

I cannot access the Web page of SX-PS-3200P.

Solution If your Web browser is set to use a proxy, the Web page of SX-PS-3200P may not be accessible.
Disable the use of proxy server while configuring SX-PS-3200P.

Unable to use with IPv6.

Solution IPv6 is not supported in Windows XP / Server 2003. If you are using Windows XP / Server 2003, please use SX-PS-3200P with IPv4.


Solution The software program not allowing IPv6 communication may be installed on your PC. Please refer to the operating manual that came with your software program.



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