Problems During Setup
This page explains the troubleshooting procedures to resolve
problems you may experience while installing SX-3000GB.
SX-3000GB is not
displayed in the search result of the Device Server Setup
When SX-3000GB is not displayed in the search result
of Device Server Setup,
the cause need to be determined from the installation status, network
environment, and status of computer used for the configuration of
SX-3000GB.
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Solution
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Please check the LED status of SX-3000GB and the
Ethernet Hub SX-3000GB is connected to. If the LED indicates
improper status, replace the AC plug and other cables, and reboot the
connected devices.
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Solution
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It
takes up to 30sec for SX-3000GB to get ready after it is powered on. Please
wait until SX-3000GB becomes ready and then click
the Search in the Device Server Setup.
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Solution
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During the initial configuration, place SX-3000GB
and computer in the same network segment.
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Solution
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Please abort your security software. Refer to FAQ in
our website ( http://www.silexamerica.com/ ) for details on how to abort security software.
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Communication error
occurs when configuring with Device Server Setup.
When a communication error occurs during Device Server Setup,
the
cause needs to be determined from the settings of the computer used for the
configuration.
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Solution
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During the initial configuration, place SX-3000GB and computer in the same network segment.
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Solution
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Please select Obtain
an IP address automatically at Internet Protocol (TCP/IP)
Properties of the computer.
Otherwise connect the computer and SX-3000GB with a crossover cable or to
the standalone Ethernet Hub and see how it works.
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How should I determine
the way to assign an IP address to SX-3000GB?
There are two ways to assign an IP address to SX-3000GB;
one is to Get IP address
automatically from DHCP server and the other is to Assign IP address manually.
Choose the way to assign an IP address according to your environment.
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Solution
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You can use Get
IP address automatically from DHCP server. As SX-3000GB
is set by default to Get
IP address automatically,
SX-3000GB will obtain an IP address appropriate to your network
environment from the DHCP server just by powering up SX-3000GB.
Refer to Reset
to Factory Default for details on how to reset SX-3000GB
to
the factory default settings.
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Solution
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Please use DHCP
Server feature of SX-3000GB or Assign IP
address manually.
Keep in mind of the following points regarding the IP address to assign
to SX-3000GB.
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Assign an IP address unique in the network.
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Assign an IP address that has the same address class
as the computer that will use SX-3000GB.
e.g. When an IP address of the computer is “192.168.0.xx”, assign an address
such as “192.168.0.100” that is not used by other network devices.
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When the DHCP Server feature of SX-3000GB is used,
the IP address of SX-3000GB is automatically set to "192.168.0.1".
(Tips about the IP address)
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An IP address is a unique number for identifying
network devices. An IP address is indicated with four numbers divided
by a period (.), for example “192.168.0.1”. The integer from 0-255 is
used for each number.
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An IP address is, depending on the number assigned,
categorized to 3 classes below.
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Numbers making up the IP address are either network
numbers indicating network, or host numbers indicating each network device; each number indicates the different
meaning based on the IP address class. Each class is categorized as the
following diagram which is indicating a network number as n,
and a host number as u. An IP address with the same
network number must be assigned to the network devices in the same
network segment.
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There is an address range in the IP address called
the private address that could be used freely. In the LAN environment
not directly connected to the internet, an IP address is assigned
within the range of the private address.
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First 1 digits
in IP address
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Class
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Definition of
IP address
n: network number
u: host number
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Size of the
network to be used
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Private address
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0 - 127
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A
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n.u.u.u
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Large network
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10.0.0.0 - 10.255.255.255
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128 - 191
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B
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n.n.u.u
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Mid-size network
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172.16.0.0 -
172.31.255.255
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192 - 223
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C
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n.n.n.u
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Small network
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192.168.0.0 -
192.168.255.255
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