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Problems While Using SX-DS-3000WAN

This page explains the troubleshooting procedures to resolve problems you may experience while using SX-DS-3000WAN.



The USB device is not displayed in SX Virtual Link.

If the USB device is not displayed in SX Virtual Link, you need to check the cable connection as well as the network settings between SX-DS-3000WAN and your computer.

Solution Please check the LED status of SX-DS-3000WAN and the Ethernet Hub SX-DS-3000WAN is connected to. If the LED indicates improper status, replace the AC plug and other cables, and reboot the connected devices.

Solution It takes up to 30sec for SX-DS-3000WAN to get ready after it is powered on. Please wait until SX-DS-3000WAN becomes ready and then click the Refresh button in SX Virtual Link again.

Solution Please add SX Virtual Link to the exception list in your security software. Please refer to the FAQ on our website ( http://www.silexamerica.com/ ) for details on adding an application to the exception list.

Solution First, check the IP Address of your computer.
To check the IP Address, use the Windows Command Prompt.
  1. Select Start- All Programs- Accessories- Command Prompt.
  2. When the Command Prompt is started, execute the ipconfig command. (In Macintosh, start Terminal and execute ifconfig command.)
Example of executing the ipconfig command
Microsoft Windows [Version 6.1.7601]
(C) Copyright (c) 2009 Microsoft Corporation. All right reserved.

C:\Users\username>ipconfig (Press Enter)

Windows IP Configuration


Ethernet adapter Local Area Connection:

       Connection-specific DNS Suffix . . . :
       IPv6 Address . . . . . . . . . . . . . . . . : 2001:db8::x:x:x:x
       Temporary IPv6 Address. . . . . . . . : 2001:db8::z:z:z:z
       Link-local IPv6 Address. . . . . . . . . : fe80::x:x:x:x%4
       IPv4 Address . . . . . . . . . . . . . . . . : 192.168.0.10 (IP address of computer)
       Subnet Mask . . . . . . . . . . . . . . . . : 255.255.255.0
       Default Gateway . . . . . . . . . . . . . . : fe80::x%4
                                                             192.168.0.254

Check that the IP Address of the computer is a proper address for communicating with the IP Address of SX-DS-3000WAN.
If the computer and SX-DS-3000WAN are in the same network segment but use a different network number in their addresses, you need to change either the address of the computer or SX-DS-3000WAN. Also, if there is a router between the computer and SX-DS-3000WAN, check that the default gateway address is properly configured.

Solution First, turn off SX-DS-3000WAN and open the Windows Command Prompt.
Ping the IP address of SX-DS-3000WAN.
  1. Select Start- All Programs- Accessories- Command Prompt.
  2. When the Command Prompt appears, execute the ping command. (In Macintosh, start from Terminal.)
Example of executing the ping command when the IP address of SX-DS-3000WAN is 192.168.0.20 
Microsoft Windows [Version 6.1.7601]
(C) Copyright (c) 2009 Microsoft Corporation. All right reserved.

C:\Users\username>ping 192.168.0.20 (Press Enter)

Pinging 192.168.0.20 with 32 bytes of data:

(When there is reply)
Reply from 192.168.0.20: bytes=32 time<1ms TTL=128
Reply from 192.168.0.20: bytes=32 time<1ms TTL=128
Reply from 192.168.0.20: bytes=32 time<1ms TTL=128
Reply from 192.168.0.20: bytes=32 time<1ms TTL=128

(When there is no reply)
Reply from 192.168.0.10: Destination host unreachable
Reply from 192.168.0.10: Destination host unreachable
Reply from 192.168.0.10: Destination host unreachable
Reply from 192.168.0.10: Destination host unreachable

If there is a reply while SX-DS-3000WAN is turned off, it means there is another network device using the same IP address as SX-DS-3000WAN. In such a case, change the IP address of either SX-DS-3000WAN or the other network device.

Solution Move SX-DS-3000WAN closer to your wireless router. If there is an obstacle between them, remove it.
Please try to use SX-DS-3000WAN in a room with better sight and radio signal strength.

Solution Check the wireless setting information on your network and on SX-DS-3000WAN.

Solution Check that the USB device is powered on. If the USB device is not powered on, power it on.

Solution Please see the Web page of SX-DS-3000WAN.
If the message "An over-current was detected and the USB port shut down. Please reboot the device server." is displayed, Bus power has been cut off.
In such a case, unplug all USB devices from SX-DS-3000WAN and reboot it.

If you are using USB devices that run on USB Bus power, it is recommended to avoid using two or more devices at once, so that the total power used does not exceed the maximum power capability of SX-DS-3000WAN.

Solution Please confirm the proper cable connection between SX-DS-3000WAN and the USB devices. If there is a spare USB cable, replace the cable and see how it works.

An error occurs after USB device is connected using SX Virtual Link.

When USB devices are properly displayed in SX Virtual Link but an error occurs when they are connected, you need to check the USB device specification as well as the computer settings.

Solution Please connect the USB device directly to your computer and see how it works. If the USB device still does not work properly, the device driver may not have been installed to your computer correctly. See the operation manual that came with the USB device and re-install the device driver again.

Printing using the print server feature does not function.

Solution When the IP address of SX-DS-3000WAN changes, please also change the corresponding printer port setting on Windows.

When using the print server feature, it is recommended that you set a static IP address to SX-DS-3000WAN or set your DHCP server to always assign a static address to SX-DS-3000WAN.

Frame dropping or sound skipping occurs when I use a Web camera or USB speaker.

Solution When using isochronous devices such as Web cameras, USB speakers, etc., please connect them directly to SX-DS-3000WAN, not via a USB Hub.

Solution Try using a lower resolution level and see if it improves.

Solution For isochronous devices such as Web cameras or USB speakers, etc., it is recommended to use a Gigabit Ethernet network.

SX-DS-3000WAN can be connected via a wired network but not via a wireless network.

The operation mode or settings of SX-DS-3000WAN may need to be checked.

Solution If the Network Mode is set to AUTO, SX-DS-3000WAN will run in wired LAN mode when a network cable is connected. Unplug the network cable and restart SX-DS-3000WAN to use SX-DS-3000WAN on a wireless LAN.

If the Network Mode is set to Wired, SX-DS-3000WAN will run in wired LAN mode.
Please confirm that the Network Mode is properly configured.

Solution Connect a network cable to SX-DS-3000WAN and check the wireless settings of SX-DS-3000WAN via a wired network.

Connection is interrupted or disconnected.

Solution Reconsider the location and surrounding conditions.
Please try to use SX-DS-3000WAN in a room with better sight and radio signal strength.

Wireless transmission speed is too slow or a wireless link cannot be made.

If the transmission speed is too slow or wireless connection fails, the location of SX-DS-3000WAN may need to be checked.

Solution Move SX-DS-3000WAN closer to your wireless router. If there is an obstacle between them, remove it.
Please try to use SX-DS-3000WAN in a room with better sight and radio signal strength.

Solution If there are two or more neighboring wireless network groups, keep 5 or more channels between each group.

Example: If group 1 uses channel 1, group 2 should use channel 6 or higher.

Solution Reconsider the location and surrounding conditions.


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