Problems While Using SX-3000GB
This page explains the
troubleshooting procedures to resolve problems you may
experience while using SX-3000GB.
The USB device is not
displayed in SX Virtual Link.
If the USB device is not displayed in SX Virtual
Link, you need to check the cable connection as
well as the network settings between SX-3000GB and your computer.
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Solution
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Please check the LED status of SX-3000GB and the
Ethernet Hub SX-3000GB is connected to. If the LED indicates
improper status, replace the AC plug and other cables, and reboot the
connected devices.
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Solution
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It takes up to 30sec for SX-3000GB to get ready after
it is powered on. Please
wait until SX-3000GB becomes ready and then click
the Refresh button in SX Virtual Link again.
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Solution
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Please add SX Virtual Link to the
exception list in your security software. Please refer to the FAQ on
our website ( http://www.silexamerica.com/ )
for details on adding an application to the exception list.
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Solution
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First, check the IP Address of your computer.
To check the IP Address, use the Windows Command Prompt.
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Select Start - All
Programs - Accessories - Command
Prompt.
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When the Command Prompt is started, execute the ipconfig command.
Example of executing the ipconfig command
Microsoft Windows [Version 6.1.7601]
(C) Copyright (c) 2009 Microsoft Corporation. All right reserved.
C:\Users\username>ipconfig (Press Enter)
Windows IP Configuration
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . . . :
IPv6 Address . . . . . . . . . . . . . . . . : 2001:db8::x:x:x:x
Temporary IPv6 Address. . . . . . . . : 2001:db8::z:z:z:z
Link-local IPv6 Address. . . . . . . . . : fe80::x:x:x:x%4
IPv4 Address . . . . . . . . . . . . . . . . : 192.168.0.10 (IP address of computer)
Subnet Mask . . . . . . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . . . . . . : fe80::x%4
192.168.0.254
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Check that the IP Address of the computer is a proper address for
communicating with the IP Address of SX-3000GB.
If the computer and SX-3000GB are in the same network segment but use a
different network number in their addresses, you need to
change either the address of the computer or SX-3000GB. Also,
if
there is a router between the computer and SX-3000GB, check that the
default gateway address is properly configured.
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Solution
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First, turn off SX-3000GB and open the
Windows Command Prompt.
Ping the IP address of SX-3000GB.
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Select Start - All
Programs - Accessories - Command
Prompt.
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When the Command Prompt appears, execute the ping command.
Example of executing the ping command when the
IP address of SX-3000GB is 192.168.0.20
Microsoft Windows [Version 6.1.7601]
(C) Copyright (c) 2009 Microsoft Corporation. All right reserved.
C:\Users\username>ping 192.168.0.20 (Press Enter)
Pinging 192.168.0.20 with 32 bytes of data:
(When there is reply)
Reply from 192.168.0.20: bytes=32 time<1ms TTL=128
Reply from 192.168.0.20: bytes=32 time<1ms TTL=128
Reply from 192.168.0.20: bytes=32 time<1ms TTL=128
Reply from 192.168.0.20: bytes=32 time<1ms TTL=128
(When there is no reply)
Reply from 192.168.0.10: Destination host unreachable
Reply from 192.168.0.10: Destination host unreachable
Reply from 192.168.0.10: Destination host unreachable
Reply from 192.168.0.10: Destination host unreachable
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If there is a reply while SX-3000GB is turned off, it means there is
another network device using the same IP address as
SX-3000GB. In
such a case, change the IP address of either SX-3000GB or the
other network device.
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Solution
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Check
the LEDs on the USB device to see if it is powered on. If the
USB
device is not powered on, confirm the AC adapter is connected properly.
Also, if the USB device is a self-powered (bus-powered) device, it may require more power than the
standard power that can be supplied by a USB port (500mA). In
that case, please use the AC adapter bundled with the USB device.
* Only 1 device can run on bus power at a time.
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Solution
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Please confirm the proper cable connection between
SX-3000GB and the USB devices. If there is a spare USB cable, replace
the
cable and see how it works.
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An error occurs after
USB device is connected using SX Virtual Link.
When USB devices are properly displayed in SX Virtual
Link but an error
occurs when they are connected, you need to check the USB device
specification as well as the computer settings.
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Solution
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Please connect the USB device directly to
your computer and
see how it works. If the USB device still does not work
properly,
the device driver may not have been installed to your computer
correctly. See
the
operation manual that came with the USB device and re-install the
device driver again.
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Frame dropping or sound skipping occurs when I use a Web camera or USB speaker.
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Solution
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When you use isochronous devices such as Web camera, USB speaker, etc, please connect them directly to SX-3000GB.
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Solution
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For isochronous devices such as Web cameras or USB speakers, etc, it is recommended to use a Gigabit Ethernet network.
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