Problems During Setup
This page explains the troubleshooting procedures to resolve
problems you may experience while installing SX-DS-3000WAN.
SX-DS-3000WAN is not displayed in the search
result of the Device Server Setup
When SX-DS-3000WAN is not displayed in the search result of Device
Server Setup, the cause need to be determined from the installation
status, network environment, and status of computer used for the
configuration of SX-DS-3000WAN.
| Solution |
Please check the LED status of SX-DS-3000WAN and the
Ethernet Hub SX-DS-3000WAN is connected to. If the LED indicates
improper status, replace the AC plug and other cables, and reboot the
connected devices. |
| Solution |
It takes up to 30sec for SX-DS-3000WAN to get ready after it
is powered on. Please
wait until SX-DS-3000WAN becomes ready and then click the Search in the Device Server Setup. |
| Solution |
During the initial configuration, place SX-DS-3000WAN and
computer in the same network segment. |
| Solution |
Please abort your security software. Refer to FAQ in our
website ( http://www.silexamerica.com/) for
details on how to abort security software. |
Communication error occurs when configuring with
Device Server Setup.
When a communication error occurs during Device Server Setup, the
cause needs to be determined from the settings of the computer used for
the configuration.
| Solution |
During the initial configuration, place SX-DS-3000WAN and
computer in the same network segment. |
| Solution |
Please select Obtain an IP
address automatically at Internet Protocol (TCP/IP) Properties of
the computer.
Otherwise connect the computer and SX-DS-3000WAN with a crossover cable
or to the standalone Ethernet Hub and see how it works. |
How should I determine the way to assign an IP
address to SX-DS-3000WAN?
There are two ways to assign an IP address to SX-DS-3000WAN; one is
to Get IP address automatically from
DHCP server and the other is to Assign
IP address manually. Choose the way to assign an IP address
according to your environment.
| Solution |
You can use Get IP address
automatically from DHCP server. As SX-DS-3000WAN is set by
default to Get IP address
automatically, SX-DS-3000WAN will obtain an IP address
appropriate to your network environment from the DHCP server just by
powering up SX-DS-3000WAN.
Refer to Resetting to Factory Defaults for
details on how to reset SX-DS-3000WAN to the factory default settings.
|
| Solution |
Please use DHCP Server feature
of SX-DS-3000WAN or Assign IP address manually. Keep in mind of
the following points regarding the IP address to assign to
SX-DS-3000WAN.
- Assign an IP address unique in the network.
- Assign an IP address that has the same address class as
the computer that will use SX-DS-3000WAN.
e.g. When an IP address of the computer is "192.168.0.xx", assign an
address such as "192.168.0.100" that is not used by other network
devices.
- When the DHCP Server feature of SX-DS-3000WAN is used, the
IP address of SX-DS-3000WAN is automatically set to "192.168.0.1".
(Tips about the IP address)
- An IP address is a unique number for identifying network
devices. An IP address is indicated with four numbers divided by a
period (.), for example "192.168.0.1". The integer from 0-255 is used
for each number.
- An IP address is, depending on the number assigned,
categorized to 3 classes below.
- Numbers making up the IP address are either network
numbers indicating network, or host numbers indicating each
network device; each number indicates the different meaning based on
the IP address class. Each class is categorized as the following
diagram which is indicating a network number as n, and a host
number as u. An IP address with the same network number must be
assigned to the network devices in the same network segment.
- There is an address range in the IP address called the
private address that could be used freely. In the LAN environment not
directly connected to the internet, an IP address is assigned within
the range of the private address.
| First 1 digits in IP address |
Class |
Definition of IP address
n: network number
u: host number |
Size of the network to be used
|
Private address |
| 0 - 127 |
A |
n.u.u.u |
Large network |
10.0.0.0 - 10.255.255.255 |
| 128 - 191 |
B |
n.n.u.u |
Mid-size network |
172.16.0.0 - 172.31.255.255 |
| 192 - 223 |
C |
n.n.n.u |
Small network |
192.168.0.0 - 192.168.255.255 |
|