Problems While Using SX-DS-3000WAN
This page explains the
troubleshooting procedures to resolve problems you may
experience while using SX-DS-3000WAN.
The USB device is not displayed in SX Virtual Link.
If the USB device is not displayed in SX Virtual
Link, you need to check the cable connection as
well as the network settings between SX-DS-3000WAN and your computer.
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Solution
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Please check the LED status of SX-DS-3000WAN and the
Ethernet Hub SX-DS-3000WAN is connected to. If the LED indicates
improper status, replace the AC plug and other cables, and reboot the
connected devices.
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Solution
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It takes up to 30sec for SX-DS-3000WAN to get ready after
it is powered on. Please
wait until SX-DS-3000WAN becomes ready and then click
the Refresh button in SX Virtual Link again.
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Solution
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Please add SX Virtual Link to the
exception list in your security software. Please refer to the FAQ on
our website ( http://www.silexamerica.com/ )
for details on adding an application to the exception list.
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Solution
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First, check the IP Address of your computer.
To check the IP Address, use the Windows Command Prompt.
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Select Start- All
Programs- Accessories- Command
Prompt.
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When the Command Prompt is started, execute the ipconfig command. (In Macintosh, start Terminal and execute ifconfig command.)
Example of executing the ipconfig command
Microsoft Windows [Version 6.1.7601]
(C) Copyright (c) 2009 Microsoft Corporation. All right reserved.
C:\Users\username>ipconfig (Press Enter)
Windows IP Configuration
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . . . :
IPv6 Address . . . . . . . . . . . . . . . . : 2001:db8::x:x:x:x
Temporary IPv6 Address. . . . . . . . : 2001:db8::z:z:z:z
Link-local IPv6 Address. . . . . . . . . : fe80::x:x:x:x%4
IPv4 Address . . . . . . . . . . . . . . . . : 192.168.0.10 (IP address of computer)
Subnet Mask . . . . . . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . . . . . . : fe80::x%4
192.168.0.254
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Check that the IP Address of the computer is a proper address for
communicating with the IP Address of SX-DS-3000WAN.
If the computer and SX-DS-3000WAN are in the same network segment but use a
different network number in their addresses, you need to
change either the address of the computer or SX-DS-3000WAN. Also,
if
there is a router between the computer and SX-DS-3000WAN, check that the
default gateway address is properly configured.
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Solution
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First, turn off SX-DS-3000WAN and open the
Windows Command Prompt.
Ping the IP address of SX-DS-3000WAN.
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Select Start- All
Programs- Accessories- Command
Prompt.
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When the Command Prompt appears, execute the ping command. (In Macintosh, start from Terminal.)
Example of executing the ping command when the
IP address of SX-DS-3000WAN is 192.168.0.20
Microsoft Windows [Version 6.1.7601]
(C) Copyright (c) 2009 Microsoft Corporation. All right reserved.
C:\Users\username>ping 192.168.0.20 (Press Enter)
Pinging 192.168.0.20 with 32 bytes of data:
(When there is reply)
Reply from 192.168.0.20: bytes=32 time<1ms TTL=128
Reply from 192.168.0.20: bytes=32 time<1ms TTL=128
Reply from 192.168.0.20: bytes=32 time<1ms TTL=128
Reply from 192.168.0.20: bytes=32 time<1ms TTL=128
(When there is no reply)
Reply from 192.168.0.10: Destination host unreachable
Reply from 192.168.0.10: Destination host unreachable
Reply from 192.168.0.10: Destination host unreachable
Reply from 192.168.0.10: Destination host unreachable
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If there is a reply while SX-DS-3000WAN is turned off, it means there is
another network device using the same IP address as
SX-DS-3000WAN. In
such a case, change the IP address of either SX-DS-3000WAN or the
other network device.
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Solution |
Move SX-DS-3000WAN closer to your wireless router. If there is an obstacle between them, remove it.
Please try to use SX-DS-3000WAN in a room with better sight and radio signal strength.
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Solution |
Check the wireless setting information on your network and on SX-DS-3000WAN.
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Solution
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Check that the USB device is powered on. If
the USB device is not powered on, power it on.
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Solution
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Please see the Web page of SX-DS-3000WAN.
If the message "An over-current was detected and the USB port shut
down. Please reboot the device server." is displayed, Bus power has
been cut off.
In such a case, unplug all USB devices from SX-DS-3000WAN and reboot it.
If you are using USB devices that run on USB Bus power, it is
recommended to avoid using two or more devices at once, so that the
total power used does not exceed the maximum power capability of
SX-DS-3000WAN. |
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Solution
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Please confirm the proper cable connection between
SX-DS-3000WAN and the USB devices. If there is a spare USB cable, replace
the
cable and see how it works.
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An error occurs after
USB device is connected using SX Virtual Link.
When USB devices are properly displayed in SX Virtual
Link but an error
occurs when they are connected, you need to check the USB device
specification as well as the computer settings.
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Solution
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Please connect the USB device directly to
your computer and
see how it works. If the USB device still does not work
properly,
the device driver may not have been installed to your computer
correctly. See
the
operation manual that came with the USB device and re-install the
device driver again.
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Printing using the print server feature does not function.
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Solution
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When the IP address of SX-DS-3000WAN changes, please also change the corresponding printer port setting on Windows.
When using the print server feature, it is recommended that you set a
static IP address to SX-DS-3000WAN or set your DHCP server to always
assign a static address to SX-DS-3000WAN.
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Frame dropping or sound skipping occurs when I use a Web camera or USB speaker.
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Solution
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When using isochronous devices such as Web cameras, USB speakers, etc.,
please connect them directly to SX-DS-3000WAN, not via a USB Hub. |
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Solution |
Try using a lower resolution level and see if it improves.
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Solution
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For isochronous devices such as Web cameras or USB speakers, etc., it is
recommended to use a Gigabit Ethernet network. |
SX-DS-3000WAN can be connected via a wired network but not via a wireless network.
The operation mode or settings of SX-DS-3000WAN may need to be checked.
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Solution |
If the Network Mode is set to AUTO,
SX-DS-3000WAN will run in wired LAN mode when a network cable is
connected. Unplug the network cable and restart SX-DS-3000WAN to use
SX-DS-3000WAN on a wireless LAN.
If the Network Mode is set to Wired, SX-DS-3000WAN will run in wired LAN mode.
Please confirm that the Network Mode is properly configured.
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Solution |
Connect a network cable to SX-DS-3000WAN and check the wireless settings of SX-DS-3000WAN via a wired network.
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Connection is interrupted or disconnected.
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Solution |
Reconsider the location and surrounding conditions. Please try to use SX-DS-3000WAN in a room with better sight and radio signal strength.
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Wireless transmission speed is too slow or a wireless link cannot be made.
If the transmission speed is too slow or wireless connection fails, the location of SX-DS-3000WAN may need to be checked.
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Solution |
Move SX-DS-3000WAN closer to your wireless router. If there is an obstacle between them, remove it.
Please try to use SX-DS-3000WAN in a room with better sight and radio signal strength.
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Solution |
If there are two or more neighboring wireless network groups, keep 5 or more channels between each group.
Example: If group 1 uses channel 1, group 2 should use channel 6 or higher.
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Solution |
Reconsider the location and surrounding conditions.
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