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Useful Information


This page contains useful information that can answer your possible questions.



How can I remove a USB device connected to DS-520AN?

First of all, confirm that the USB device is not currently connected by looking at SX Virtual Link's main window, and then unplug it from DS-520AN.  Unplugging the USB device while it is being used might lead to data corruption.
For details on SX Virtual Link, see Using USB Devices Connected to DS-520AN ( For Windows / For Macintosh ).

Also, if the connected USB device is a printer, confirm that there are no print jobs being performed.
Please remember that the printer may be intended for use with the print server feature, not only by SX Virtual Link.


Is there anything I should do before connecting a USB device to DS-520AN?

If the driver of the USB device that you wish to use with DS-520AN is not yet installed to your computer, install it first.
For details on how to install the driver, refer to the operating manual of the USB device.

If the USB device requires an external power source, power on the USB device after connecting it to DS-520AN.


How can I use two or more USB devices?

Two or more USB devices can be connected to DS-520AN by using a USB HUB.
For the maximum number of connectable devices, refer to Software Specifications.
However, please note that when two or more USB devices are connected, data transfer speed will decrease.


How can I get my computer ready to use DS-520AN?

If the driver of the USB device that you wish to use with DS-520AN is not yet installed on your computer, install it first.
For details on how to install the driver, refer to the operating manual of the USB device.

Second, install the necessary application on your computer.
For details, refer to Installing the Applications (For Windows /For Macintosh).
If the setting to restrict a particular computer is enabled on DS-520AN, your computer may not be able to access it.
Please confirm that your computer is not included as a restriction target.
For details on the restriction setting, refer to Filtering Accesses from a Particular Computer.


How can I change the DS-520AN's settings?

There are four ways to change the DS-520AN's settings as follows:

  • Configuration using a network cable
    By using a network cable (used to connect DS-520AN to your existing network) and "Device Server Setup" you have downloaded from our website, you can change the settings as you did for the setup.
    For details, refer to Configuration via a Network Cable ( For Windows  / For Macintosh ).

  • Configuration using a Smart Wireless Setup feature of your wireless router
    By using WPS of your wireless router, you can change the settings as you did for the setup.
    For details, refer to Configuration via WPS.

  • Configuration using a USB flash drive
    By using a USB flash drive (used to save configuration information with it) and "Device Server Setup" you have downloaded from our website, you can change the settings as you did for the setup.
    For details, refer to Configuration via a USB Flash Drive ( For Windows / For Macintosh ).

  • Use the Web page of DS-520AN
    The settings can also be changed from the Web page.
    For details on the Web page of DS-520AN, refer to Using the Web Configuration Page at Other Features.


How can I initialize DS-520AN?

There are two ways to initialize DS-520AN as follows:



What if I use a DS-520AN that has been used in other networks?

If your DS-520AN has been used in other networks, it may contain settings that do not match your new environment.

To use DS-520AN in your new environment, initialize it first and then install and configure it according to the following procedures:
Step 1. Resetting to Factory Defaults
Step 2. Configuration


How can I use the print server feature?

For the print server feature, refer to About the Print Server Feature.

  • If the IP address of DS-520AN changes while the print server feature (standard Windows printing feature) is used, please also change the printer port setting on Windows, otherwise printing will become unavailable.
    To avoid this, it is recommended that you set a static IP address to DS-520AN or set your DHCP server to always assign a static address to DS-520AN.


How can I uninstall the application from my computer?

To uninstall the application from your computer, refer to Uninstalling the Application( For Windows / For Macintosh ).



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