Silex Technology warrants to the original retail purchaser that the Silex Device Networking and AV Networking hardware products will be free from defects in workmanship and materials for a period of three (3) years from the date of original purchase.
Should your product prove defective during the warranty period, please contact your point of purchase for warranty process instructions and return authorization, or contact a Silex Technology office if you are instructed to do so by your point of purchase personnel. A Silex Technology service representative will provide diagnostic service to determine whether the product requires service. If service is needed, Silex Technology will, at its option, exchange or repair the product without charge for parts or labor. If Silex Technology authorizes an exchange for the defective unit, Silex Technology will ship a replacement product to you, freight prepaid, after receipt of the defective unit. You are responsible for securely packaging the defective unit and return it freight-prepaid, following the instructions you receive. When warranty service involves the exchange of the product or a replacement part, the replaced item becomes Silex Technology’s property. Exchanged or repaired products assume the remaining warranty period of the original product covered by this limited warranty.
This limited warranty does not cover:
1. Damages to the Silex Technology product caused by replacement parts or power supplies not manufactured, distributed or certified by Silex Technology.
2. Packing box, packaging material, manuals and other hard copy documentation.
3. Cosmetic damage or degradation including product cases, antennas, discoloration of rubber feet and the like due to aging
4. Silex Technology products that fail as a result of misuse, abuse, improper installation, neglect, improper shipping, damage caused by disasters such as fire, flood, and lightning, improper electrical current, software problems, interaction with non-Silex Technology products, or attempted service by a person other than a Silex Technology authorized service person.
If a claimed defect cannot be identified or reproduced, you will be responsible for the cost incurred.
This warranty is not transferable and only applies to the original purchase. The warranty does not apply to refurbished, traded or used equipment purchases.
The warranty and remedy provided above are exclusive and in lieu of all other express or implied warranties including, but not limited to, the implied warranties of merchantability, non-infringement or fitness for a particular purpose.
Except as provided in this written warranty, Silex Technology or its affiliates shall not be liable for any loss, inconvenience, or damage, including direct, special, incidental or consequential damages, resulting from the use or inability to use the Silex Technology product, whether resulting from breach of warranty or any other legal remedy.
For North America:
Silex Technology America, Inc.
441 East Columbine Avenue, Unit C
Santa Ana , CA 92707
ATTN: QUALITY / RMA DEPT
Silex Technology Europe GmbH
ATTN: QUALITY / RMA DEPT
For Europe shipments, please make sure to include the RMA form to your shipment. RMA requests without this document can not be processed without delay.