Join the Silex Team 

Field Application Engineer

 

Job Overview

We are looking for you: a self-starting, highly motivated Field Application Engineer (FAE) to join our team at Silex Headquarters in Santa Ana, California.  As a full-time FAE at Silex Technology America, you will report to the FAE Manager. As a key member of customer front line support, you collaborate closely with Sales, Product Management, Engineering, Regulatory Certification, and Operations. To succeed in this role, you must demonstrate a high sense of urgency and responsiveness to customer requests, questions, and technical support needs.

Job Responsibilities

Your responsibilities will include, but are not limited to: 

  • Be the main technical point of contact for customers throughout their evaluation and design with Silex.
  • Own the process for design wins with our most important customers.
  • Provide thorough and rapid answers to customer questions as well as proactively ask customer questions on critical information needed.
  • Generate “Request for Quotations” (RFQs) for customers who need custom work/support from engineering or regulatory certification support services.
  • Track and keep up to date notes, customer communications, project status, and customer issues (cases); using Salesforce to manage data. 
  • Maintain, prepare, and present information to Silex team about important customer projects using PowerPoint during account review meetings. 
  • Drive customers from evaluation to production, while managing all necessary technically oriented customer calls.
  • Manage post-sales technical issues and support for customers. 
  • Identify and/or enhance application notes, user guides, quick starts, and release notes which set Silex customer support and engagement apart from our competition. 
  • Help customers debug wireless hardware/software/regulatory; collaborating with FAE team members and engineering as necessary. 
  • Continued education through attending webinars, reading technical papers, and deep-dive sessions given by fellow Silex colleagues. 
  • Regular and predictable attendance is required.
  • Other duties as assigned.

 Qualifications and Requirements
  • Bachelor's degree (B.A.) in Electrical/Computer Engineering or Computer Science from a four-year college or university; or equivalent combination of education and experience
  • Minimum 5 years’ experience in similar role.
  • Familiar with Linux O/S and embedded drivers (preferably wireless). 
  • Ability to write/modify/debug “C” code. 
  • Familiarity with hardware schematics and using them to identify test points on actual hardware platforms. Ideally some rudimentary knowledge of CAD layout tools. 
  • Wireless test network methodology. 
  • Troubleshoot customer wireless issues as necessary.
  • Familiar with debug tools such as wireless sniffer, oscilloscope, logic analyzer, etc.
  • Working knowledge of short-range radio protocols; ideally Wi-Fi and Bluetooth. 
  • Demonstrates strong technical background in hardware, software, test, and ideally RF regulatory.
  • Experience using customer support database tools such as Salesforce CRM. 
  • Comprehensive knowledge of Microsoft Office 365 tools (Outlook, Word, Excel, PowerPoint). 
  • Executes with urgency and accountability.
  • Demonstrates excellent written/oral communication and strong presentation skills.
  • Professional, enthusiastic, responsible, and dependable team player.   
  • Works well under pressure.  
  • Self‐motivated, takes initiative and willing to acquire new skills.  

Location/Travel

You will report to our office in Santa Ana, California.  Occasional travel is required to support customers on-site, engage in trade shows, and support training as necessary.  

Company Benefits

Silex provides competitive employee benefits including Medical, Dental, Vision, 401(k), Flexible Spending Account, Education Reimbursement, and other benefits.

Pay Range

$100,000 to $140,000 per year (Full Time)

How to Apply

For inquiries, please send your resume (pdf or MS Word format) and an introduction e-mail to:

hr@silexamerica.com 

 

Silex, is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to age, race, religion, gender, sexual orientation, national origin, and disability or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request (Silex is pleased to provide such assistance, and no applicant will be penalized as a result of such a request).